AI workflow systems for South African service businesses.
Start by fixing one painful task. Grow into a full customer-lifecycle system. Scale into an AI-powered operations layer. We build it, ship it, and maintain it.
Slow follow-up is what loses you customers.
We focus on the everyday moments that make customers choose you, leave you a review, book again, or pay on time.
Answer fasterNew enquiries, missed calls, and support messages get a clear first response.
Follow up consistentlyQuotes, bookings, reviews, and customer check-ins stop depending on memory.
Stay in controlAI drafts or sorts where useful, while sensitive messages go to a human first.
See what happenedYou get simple visibility into replies, handoffs, failed runs, and missed opportunities.
Not sure what you need?Take the short fit quiz and get a package recommendation before booking a call.
Need a website, logo, domain, and business email first?The Business Online Starter Pack gets a new or informal business online with the basics customers expect before they enquire.
R2,995
Once-off. Live in 3-5 business days.
Six business problems we solve.
Pick the problem closest to yours. Each card shows what we would build at each package level.
Capture leads quickly, follow up cleanly, and ask for reviews at the right moment.
For businesses that get enquiries through forms, WhatsApp, email, portals, ads, or missed calls.
Missed Lead Recovery
Stop losing customers because nobody replied in time.
Starter: instant acknowledgement and owner alert.
Growth: qualifying questions and follow-up sequence.
Managed: CRM handoff, lead scoring, and weekly missed-opportunity report.
Review & Referral Engine
Turn happy customers into public proof and private feedback into a recovery path.
Starter: review request after a completed job.
Growth: happy/unhappy routing and complaint recovery.
Managed: reactivation, team alerts, and monthly reputation summary.
Stop relying on memory to chase quotes, invoices, and next steps.
For service businesses where money sits in unsigned quotes, unpaid invoices, and slow customer decisions.
Quote-to-Cash Follow-Up
Keep quotes and invoices moving after the first send.
Starter: simple quote or invoice follow-up reminders.
Growth: quote follow-up sequence and owner alerts.
Managed: invoice reminders, escalation rules, and dispute handoff.
Owner Cash View
See which quotes, invoices, and decisions are stuck at a glance.
Weekly digest of quote and payment follow-ups.
Human review for disputes, refunds, or sensitive accounts.
Simple reporting before full accounting integration.
Give your team a calmer operating rhythm across inbox, onboarding, booking, and support.
For businesses where customer work is good, but the admin around it is heavy.
Inbox & Communication Assistant
Sort customer messages before the inbox becomes the day’s bottleneck.
Starter: one inbox rule, one alert, or one draft-reply workflow.
Growth: shared pipeline handoff across lead, booking, intake, and support messages.
Managed: AI inbox classification, draft replies, routing, and approval controls.
Onboarding, Booking & Support
Make repeated intake, booking, reminder, and FAQ work feel consistent.
Starter: booking request capture or simple client intake.
Growth: onboarding sequence, reminders, and support answers.
Managed: folder/task setup, service routing, and exception handoff.
Business Online Starter Pack
Not online yet? Start here.
Get your business online and looking professional by next week. This is a done-for-you setup for small South African businesses that need a logo, domain, business email, simple website, WhatsApp Business profile, and Google Maps listing without figuring it all out alone.
R2,995 once-offNo Swarna retainer. Live in 3-5 business days after your onboarding form is complete. Domain or paid email fees are billed directly by the provider if needed.
Starter logo design, colour palette, and mini brand guide
Domain setup and business email guidance
One-page mobile website with WhatsApp button and contact form
Basic SEO, SSL, favicon, and fast-loading setup
WhatsApp Business profile, greeting, away message, and quick replies
Google Business Profile setup, review link, and QR code pack
Branded quote, invoice, email signature, and lead tracker templates
Handover walkthrough and 30 days of small-edit support
Free automation checklist
Get the 7 places service businesses usually leak leads and admin time.
A short, practical checklist for spotting where automation can help before you spend money on tools or a build.
Find missed-lead, quote, review, booking, and inbox bottlenecks.
See what should be automated, what should stay human, and what needs approval.
Use it before the quiz or audit so the first call is clearer.
The build is only step one.
Every system we build follows the same four stages. We map how the work actually happens, ship the smallest useful version first, guard the risky bits with human review, and tighten the rules over time using real outcomes.
1. MapFind the trigger, delay, owner, message, and failure path.
2. BuildShip the smallest version that solves the first useful problem.
3. GuardRoute unclear or risky customer-facing actions for review.
4. ImproveTune rules, copy, timing, and reporting from real activity.
Find the package that fits your business.
Four questions. One recommendation at the end.
Services
Start small. Grow into the full system.
Starter fixes one leak. Growth connects the full customer lifecycle. Managed adds an AI operations layer. AI Receptionist is a standalone call-answering offer for phone-heavy businesses.
1. StarterPick one workflow, one channel, one outcome.
2. GrowthAll six lifecycle workflows connected together.
3. Managed AI OperationsGrowth plus AI inbox, approvals, tasks, reports, and Co-Pilot.
StandaloneAI Receptionist answers forwarded or dedicated business calls.
Quick win
Starter Automation
One painful task, handled properly
For a small business with one obvious leak: missed calls, lead qualification, review requests, booking capture, client intake, or follow-up reminders.
R3,500Setup, then R1,950/month
Public offer:
Pick one use case below. It runs on one inbound channel and sends approved messages, owner alerts, and secure event logs.
1 workflow, 1 inbound channel, 1 outcome
Approved customer messages and owner/staff notifications
Monthly 15-minute health check and small fixes
Not for multi-channel journeys, custom integrations, or sensitive auto-sends
Most popular
Growth Customer Lifecycle System
Capture, qualify, book, deliver, review
For businesses that have outgrown patching one leak and need the whole front-office journey running together.
R12,500Setup, then R3,500/month
Includes all six Starter workflows as one connected system.
Full lifecycle included:
Missed-Call Rescue, Lead Qualifier, Booking Capture, Client Intake, Review Request, and Follow-Up Reminder, connected through one pipeline.
Up to 2 active intake channels by default
3-touch follow-up sequences for stalled records
Unified pipeline view and Monday business pulse email
Monthly 30-minute optimisation review
Operations system
Managed AI Operations
The owner stops being the router
For teams where leads, support, bookings, admin, approvals, and reporting need an intelligence layer on top of the lifecycle system.
R24,000Setup, then R6,500/month
Includes everything in Growth.
Headline feature: Business Co-Pilot
A private WhatsApp assistant for the owner to ask plain-English questions, run reports, and trigger approved actions.
Business Co-Pilot example
How many leads came in this week?
18 leads: 6 hot, 9 warm, 3 cold. Two quotes are overdue for follow-up today.
AI inbox classification and draft reply approval queue
Internal task routing, escalation, and owner dashboard
Custom integrations are scoped before build; sensitive actions require approval
Standalone call-answering offer
AI Receptionist
If you miss the call, AI answers
Your phone rings as normal. If nobody answers, supported call forwarding routes the call to the AI Receptionist, which qualifies the caller, books or takes a structured message, and sends the owner a clean summary.
R9,500Setup, then R3,500/month including 500 call minutes
Standalone: can be added to any tier.
Provider boundary:
Works when the client's network or VoIP provider supports unanswered, busy, or unreachable call forwarding. If not, we can use a dedicated business number.
Conditional forwarding setup guide for Vodacom, MTN, Telkom, Cell C, and VoIP/PBX providers
Natural voice greeting with recording/service consent line
Call summary and structured outcome stored by default; full transcript only with explicit opt-in
Overage: R3/min after included minutes
Starter use cases
Pick the leak you want fixed first.
Each option starts a Starter Automation enquiry with the use case already selected, so the first call is about fit and wording, not technical setup.
Quick use-case quiz
Pick the problem that sounds closest. We will highlight the best Starter option and you can still change it on the call.
Choose the closest option above.
Get customersMissed-Call Rescue
Message unanswered callers when a supported number forwards missed calls.
Best when phone leads are being lost. Requires a supported missed-call event from call forwarding, VoIP/PBX, Twilio, or a similar provider.
Get customersLead Qualifier Bot
Ask three qualifying questions, tag the lead, and alert the owner.
Best when enquiries are coming in, but the owner wastes time figuring out who is serious and who needs a different next step.
Get customersReview Request
Send happy clients to Google and route unhappy clients privately.
Best when customers are happy but reviews are inconsistent. It protects reputation by routing unhappy feedback privately first.
Close fasterBooking Capture
Collect booking details, confirm receipt, alert the team, and store the request.
Best when booking requests arrive through chat or calls and staff need a structured request before confirming.
Less adminClient Intake
Collect the details and documents needed to start work properly.
Best when new clients send information in fragments and the owner keeps chasing the same missing details.
Cross-cuttingFollow-Up Reminder
Create simple reminders for callbacks, quotes, and missing documents.
Best when the work is not complicated, but important follow-ups depend on memory and get missed when the day gets busy.
Best for
Starter
Growth
Managed AI Operations
AI Receptionist
Main outcome
One leak fixed
Customer lifecycle connected
Owner gets an AI operations layer
Missed calls get answered live
Starting investment
R3,500 + R1,950/mo
R12,500 + R3,500/mo
R24,000 + R6,500/mo
R9,500 + R3,500/mo
Typical fit
Owner-led business with one bottleneck
Business losing customers across lead, booking, intake, review, or follow-up steps
Team where the owner is still routing messages, tasks, and decisions manually
Phone-heavy business missing valuable calls during work or after hours
What is included
1 workflow, 1 channel, 1 outcome
All 6 workflows, pipeline, follow-up sequences, weekly pulse
Growth plus AI inbox, approval queue, tasks, dashboard, Co-Pilot
Up to 2 active intake channels; standard integrations only
Advanced integrations scoped before build
Requires supported call forwarding, VoIP/PBX, or a dedicated number
The free audit checks channels, integrations, message volume, approvals, data sensitivity, and call-routing support before anything is built. Starter add-ons are available for existing clients, but they are not listed publicly because Growth is usually the better deal once more than one extra workflow is needed.
Quick sense-check
What is slow follow-up costing?
Move the sliders. This is not a quote, just a way to make the hidden cost visible before we scope anything.
4Potential opportunities at risk each month
R16,000Estimated monthly revenue exposure
Questions clients usually ask first.
Short answers before we get into implementation detail.
Do you replace our current tools?
Usually no. We connect the tools you already use first, then recommend replacements only when the current setup blocks the result you want.
Will AI send messages without approval?
Not by default. Sensitive or uncertain messages route to review. Auto-send is only used for clearly approved low-risk categories.
What data do you store?
Minimal operational metadata by default: what happened, whether it worked, when it happened, and the action taken. Raw customer content is avoided unless there is a clear business reason.
Start with one bottleneck
Request a free automation fit audit.
Send a short note and we'll recommend the package and first automation worth building. No raw customer data is needed for the first conversation.
1
You send one clear bottleneckUse plain English. A short summary is better than private customer messages.
2
We reply within one business dayYou get a practical starting point, likely package, and any access questions.
3
Then we scope the first useful buildThe audit looks for a quick win before proposing a larger system.
Offer detail
Starter Automation
A focused landing page for the selected Swarna offer.
R3,500 setupThen R1,950/month
What problem this solves
This gives the visitor a clear, non-technical reason to care before they enquire.
How it works
We scope the first useful version, connect the right tools, test it with safe data, then launch with human review where needed.
